Returns & Exchanges

At Dreame Technology Australia, we stand by the quality of our smart home appliances and offer a 30-day return window for products in original condition. Whether you have changed your mind or encountered a technical issue, our dedicated support team is here to ensure a seamless resolution.

1

Initiate Your Request

Contact our Australian support team via email or our online portal with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack your Dreame device in its original packaging, including all accessories, manuals, and promotional items to ensure the return is accepted.

3

Ship to Service Centre

Affix the provided shipping label or send the package to our designated Melbourne service centre using a tracked courier service for safety.

4

Inspection and Refund

Once our technicians verify the item's condition, we will process your refund or exchange within 5-7 business days back to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing